Privacy Policy: Flower Delivery Berrylands

Name: COLOURFUL DELIGHT
Brand: Flower Delivery Berrylands
Price: 65.00 GBP
Availability: InStock

Introduction

This Privacy Policy describes how Flower Delivery Berrylands ("we", "our", or "us") handles your personal data in accordance with the General Data Protection Regulation (GDPR) and relevant UK data protection laws. This policy applies to all customers placing orders for flower delivery from Berrylands and the surrounding districts. We are committed to safeguarding your privacy and ensuring that your personal information is protected.

What Data We Collect

When you place an order with Flower Delivery Berrylands, we may collect and process the following types of personal data:

Contact Information: Your name, delivery address, billing address, and telephone number.
Order Details: Information about the products you order, including any personalized messages.
Payment Information: Payment details necessary to complete your order. We do not store your full payment card information. Payment processing is securely handled by our external payment service provider.
Communication Records: Any correspondence with our customer service team, including queries, feedback, or complaints.
Technical Data: Details about your device, browser, IP address, and how you navigate our website. This is collected through cookies and similar technologies.

We only collect the minimum data necessary to fulfill your order and provide our services.

Lawful Basis for Processing Personal Data

We process your personal data based on one or more of the following lawful bases as defined by the GDPR:

Contractual Necessity: Processing is necessary to fulfill and administer your order, including delivery and payment processing.
Legal Obligation: To comply with legal requirements, for example, ensuring accurate tax records.
Legitimate Interests: For internal business purposes, such as improving our services, maintaining website security, and customer support, provided these interests are not overridden by your rights and interests.
Consent: Where required, we may seek your explicit consent to process certain data (for example, for marketing). You can withdraw your consent at any time.

Purpose of Data Collection

We use your data for the following purposes:

To process, fulfil, and deliver your flower orders.
To communicate with you regarding your order, or to respond to your enquiries.
To improve our products, services, and website experiences.
To comply with applicable laws and regulations.
For limited marketing communication, if you have given your consent.
To ensure the security and integrity of our website.

Retention of Personal Data

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we keep:

Order-related data for up to seven years to comply with legal obligations.
Customer service correspondence for up to three years after your last interaction.
Marketing contact data only until you withdraw consent or unsubscribe.
Cookie and website analytic data as per our cookie policy and the settings on your device.

After the retention periods, your personal data is securely deleted or anonymised.

Data Processors and Third-Party Service Providers

To provide our services effectively, we may share your data with selected third-party service providers ("processors") who perform functions necessary to our business operations. These include:

Payment Processors: Securely handle online payment transactions.
Delivery Partners: Facilitate the delivery of your flower orders to the specified address.
IT Service Providers: Provide website hosting, maintenance, security, and data storage.
Customer Support Platforms: Manage customer queries and feedback efficiently.

All third-party processors are contractually obligated to protect your data in compliance with the GDPR and must only use your personal data to provide the specified services on our behalf. We do not sell or rent your data to third parties for their marketing purposes.

User Rights Under GDPR

As a customer of Flower Delivery Berrylands, you have the following rights regarding your personal data:

Right to Access: Request access to and obtain a copy of the personal data we hold about you.
Right to Rectification: Request correction of any inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data when it is no longer necessary for the purposes collected, or where you withdraw consent and there is no other legal ground for processing.
Right to Restrict Processing: Request the restriction of processing in certain circumstances.
Right to Data Portability: Receive the personal data you provided to us in a structured, commonly used, and machine-readable format, and transmit that data to another controller.
Right to Object: Object to the processing of your personal data in situations where we rely on our legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Where we process data solely on the basis of your consent, you may withdraw your consent at any time.

Please note that these rights may be subject to legal or regulatory restrictions. To exercise your rights, please contact us using the details provided on our website.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security measures are regularly reviewed and updated to maintain the integrity and confidentiality of your data.

Cookies and Tracking Technologies

We use cookies and other similar technologies to enhance your browsing experience, analyse website traffic, and improve our services. Cookie settings can be managed in your browser and further details about our use of cookies are available in our cookie policy.

International Data Transfers

Your personal data is processed primarily within the United Kingdom and the European Economic Area (EEA). Where we transfer data outside these regions, we ensure that appropriate safeguards are in place to protect your rights and your data as required by GDPR.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised policy date. Please review the Privacy Policy periodically to stay informed of how we protect your information.