Welcome to Flower Delivery Berrylands. These Terms & Conditions govern your use of our online flower shop and services for customers in Berrylands and the surrounding areas. By placing an order through our website, you agree to comply with and be bound by these terms. Please read them carefully before placing your order.
These Terms & Conditions apply to all customers purchasing flowers and related products from Flower Delivery Berrylands, whether your address is in Berrylands itself or the neighbouring localities to which we may offer delivery. Where referenced, "we", "us" or "our" refers to Flower Delivery Berrylands as the service operator, and "you" or "your" to the customer placing the order. These conditions are designed to ensure a satisfactory service for anyone seeking flower delivery in Berrylands and surrounding regions.
Orders for Flower Delivery Berrylands can be placed through our online platform at any time. During the ordering process, you will be prompted to select your desired flowers, add any personal messages, and provide accurate recipient and delivery details, including full delivery address, date, and contact information. It is your responsibility to ensure all order details are correct.
After placing your order, you will receive an automatic email acknowledgement confirming receipt of your order details. This does not constitute acceptance of your order. All orders are subject to acceptance by us, at which point you will receive a further confirmation of dispatch or delivery booking. If an item is for any reason unavailable, we will contact you to discuss the options of a substitution, cancellation, or later delivery.
Flower Delivery Berrylands makes every effort to display accurate images and descriptions of all products available for delivery. However, fresh flowers are subject to seasonal availability. In the event that a particular flower or colour is unavailable at the time of fulfilment, we reserve the right to substitute with a similar product of equal or greater value and type, taking care to maintain the style, theme, and colour scheme of your original selection. Where time allows, we will inform you of substitutions prior to delivery.
All prices listed on the Flower Delivery Berrylands website are shown in British Pounds Sterling (£) and include applicable VAT unless otherwise stated. Delivery charges, if applicable, will be clearly indicated prior to checkout.
We accept online payment using major credit and debit cards. Full payment must be received and cleared before any order is processed or dispatched for delivery. By submitting payment information, you declare and warrant that you are authorised to use the supplied card or payment method.
If you need to cancel or amend your order, please notify us as soon as possible. For orders scheduled for next-day delivery or earlier, cancellations or changes must be received at least 24 hours prior to the scheduled delivery date. For orders placed further in advance, cancellations will be accepted up to two days before the requested delivery date.
We regret that due to the perishable nature of flowers, once an order has prepared for dispatch or has been delivered, it cannot be amended or cancelled. Refunds for properly cancelled orders will be processed to the original payment method within 7-10 working days. In the unlikely event that a delivery is not completed due to circumstances within our control, a full refund or re-delivery will be offered. If you wish to amend delivery details or add a message, please contact us promptly and we will do our best to accommodate your request where possible.
Flower Delivery Berrylands delivers to addresses in Berrylands and the specified surrounding areas. During checkout, please confirm that your desired delivery address falls within our coverage. Deliveries are usually made between the hours stated at checkout or as otherwise confirmed on your order confirmation. Whilst we endeavour to deliver on the requested date and within preferred time frames, delivery times are not guaranteed and may be affected by unforeseen circumstances such as traffic or weather conditions.
If the recipient is unavailable at the time of delivery, flowers may be left safely with a neighbour or in a secure location at the property as deemed appropriate by our delivery personnel. Notification of where the flowers have been left will be provided to you or the recipient. If no suitable location is available and delivery cannot be completed, we will attempt to contact you or the recipient to arrange re-delivery where possible. This may incur an additional charge.
It is the customer’s responsibility to provide accurate and complete delivery information. Flower Delivery Berrylands is not liable for orders not delivered due to incorrect information or failure by the recipient to be available to accept the delivery as arranged. In the event that your order is delivered late due to factors within our direct control, our liability is limited to the value of the items purchased and delivery fees paid. Should there be any issues with the quality or condition of the flowers on delivery, please notify us within 24 hours, providing photographic evidence if possible, so that we can address your concern swiftly.
At Flower Delivery Berrylands, we take pride in delivering fresh, high-quality flowers. However, due to their perishable nature, we cannot accept returns of delivered flowers. In the unlikely event that your flowers arrive damaged, wilted, or with a fault, please contact us within 24 hours of receipt. Where appropriate, we will offer a replacement or a full or partial refund, depending on the circumstances. Please retain the product and provide photographs to assist us in resolving your issue quickly and to our mutual satisfaction.
By using the Flower Delivery Berrylands online ordering platform, you confirm that you are at least 18 years of age or have explicit permission from a parent or guardian to make purchases. You agree to provide truthful and up-to-date information during any order. Unauthorised use, distribution, or republication of website material or intellectual property is strictly prohibited. We reserve the right to suspend or refuse service to anyone found in breach of these Terms & Conditions or acting unlawfully.
Flower Delivery Berrylands takes all reasonable steps to ensure a high level of service and reliable delivery. However, we are not liable for any loss of profits, revenue, or indirect damages arising from your use of our website or services. Our maximum liability in connection with any order shall not exceed the total price paid for that particular transaction, including delivery charges. We do not exclude or limit liability where it would be unlawful to do so, such as for personal injury caused by our negligence or for fraud.
We are not responsible for delays, non-performance, or failure to fulfil our obligations under these Terms & Conditions resulting from events beyond our reasonable control. Such events may include, but are not limited to, natural disasters, severe weather, pandemic restrictions, strikes, or interruptions to supply chains.
Flower Delivery Berrylands treats all customer data with utmost respect and in accordance with applicable privacy laws. Data collected during the order process will be used solely to complete your order, enhance your customer experience, and for legitimate business purposes. For detailed information regarding how we handle your personal information, please refer to our Privacy Policy available on our website.
These Terms & Conditions, and any disputes arising out of or in connection with them, are governed by the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any legal matters. Nothing within these terms affects your statutory rights as a consumer.
Flower Delivery Berrylands reserves the right to amend these Terms & Conditions at any time without prior notice. Any changes will take effect upon posting on our website. We encourage you to review the latest version each time you place an order. Continuing to use our service after amendments have been posted confirms your acceptance of the updated terms.
If you have any questions or concerns relating to these Terms & Conditions or would like further information about our flower delivery or cancellation processes for Berrylands and the surrounding areas, please use the contact forms available on our website. Our team is committed to providing you with excellent customer service and will respond as promptly as possible.
Thank you for choosing Flower Delivery Berrylands. We are dedicated to ensuring your flower delivery experience in Berrylands and neighbouring areas is seamless and enjoyable. Your satisfaction is at the heart of our business, and we look forward to serving you and your loved ones.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Berrylands, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Berrylands.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
